COVID-19 FAQ

1. What should I do if I think I have Covid-19 and have a visit booked?

We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.

 

2. What will the hotel do if they think a visitor has Covid-19 in the hotel?

 We have the right to refuse entry to the hotel and politely ask any guests to leave who are showing signs of being unwell. 

 

3. How do I check in to the hotel?

You are able to check in from 3pm. We request that you call the hotel ahead of your arrival to give us a little notice of your approach allowing prepare any check-in administration, this allows a faster and reduced-contact experience.

In an attempt to protect our staff and the local population, we reserve the right to refuse entry to anyone travelling from a Tier Three area. We will be monitoring the government website for updates and will contact all guests ahead of arrival if we are concerned about your location. 

If you live in a Tier 2 area please ensure you familiarise yourself with the restrictions that apply and keep up to date with changes as they are announced.  We are happy to reschedule your stay to a future date providing you contact us 48 hours before you are due to arrive.

Please check here if you are unsure about your local restrictions and advice.

 

4. How is the hotel ensuring social distancing is adhered to?

All of our spaces have been reconfigured to ensure social distancing. We have divided the hotel into zones, creating private spaces throughout. Many areas of the hotel and garden will be exclusively for hotel residents.

 

5. Will the hotel staff help me with my luggage on arrival and departure?

During these times we have been advised against handling your luggage or belongings, or showing you around the hotel or to you room. However, we are always happy to help and will ensure we do so with your safety in mind. If you need assistance please let us know in advance of your arrival.

 

6. Is the hotel providing guests with additional sanitising facilities?

 Yes, we have set up hand sanitising stations throughout the hotel for you and in all our bedrooms to use and we politely ask you use these when entering and leaving the building. Disposable masks will be held at the hotel for residents who would like one.

 

7. What measures are in place to ensure each bedroom is fully sanitised between guest?

Every guest bedroom and en-suite will be fully sanitised before each stay. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times. No one will enter your room during your stay unless you request for your room to be serviced. All literature and disposables will be removed from the bedrooms.

 

8. Will your restaurant be open?

Yes, we have removed tables to create more space, creating private resident zones.   Utilising our garden and terrace we can offer you the same dining experience with the added safety measures. When you stay with us you can dine in your room or, where guidance and regulations permit, in the designated dining areas. If you are not staying with us you can still dine with us. All that we ask is that you book your table in advance.

 

9. Will your bar be open?

To maintain the social distancing guidelines, we will not be offering drinks at the bar, instead we will offer a full table service throughout the hotel’s bars, restaurants and lounges.

 

10. How will you ensure social distancing is maintained in your public bathrooms?

We ask that guests who are staying with us use the bathrooms in their bedrooms. If you are not staying with us we request that you follow the social distancing measures we have displayed on our signage when using the public bathrooms.

 

11. What measures have you put in place with your staff to minimise the spread of Covid-19?

All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

 

 

What our guests say...

"Just Like Home" - Justhadtosay via Tripadvisor.co.uk

Fabulous hotel which is hard to fault. As someone there said, you feel like the first person to use the room. Beautiful rooms and bathrooms and we had a view of the sea and bay which was just what we needed.We had a long walk one day which was such a tonic after working at home for so long. In our arrival back it was like getting home with a log fire, friendly welcome and home made cream tea.The staff...

"Hotel Top Of It's Game" - Nocky-1975 - via Tripadvisor.co.uk

Just spent 3 nights here in these difficult times we now live in. Faultless is the word I would use to describe Porlock Weir Hotel from the time you book until the time you leave they can’t do enough to accommodate you. Under the leadership of Michell and Miquel the hotel is run impeccably from front of house to housekeeping nothing less than 10/10 and that’s before you get to dine where...

"Wonderfully Spoiling, Relaxing Break" - Penny V via Tripadvisor.co.uk

We have been coming to this hotel for many years and have seen it through many reincarnations. We are so happy that the current management has taken this much-loved treasure over and given it such a wonderful new lease of life. We stayed for 3 days with our dog. The staff were absolutely delightful and went out of their way to ensure that we were all safe in a way that was so unobtrusive that we almost...

"Wonderful Two Nights Stay" - HolidaychicLondon via Tripadvisor.co.uk

We had room 4 looking out to the harbour. The room was spacious and attractively decorated. The breakfast were very nice, a very long wait the first morning though but not the second one - so all good. We had dinner there one evening which was delicious and great service and everything about the hotel is Covid friendly. The staff and guests all wear masks when moving around the hotel, there’...

"Lovely Staycation Find" - Rob A via Tripadvisor.co.uk

Just spent 3 nights here in these difficult times we now live in. Faultless is the word I would use to describe Porlock Weir Hotel from the time you book until the time you leave they can’t do enough to accommodate you. Under the leadership of Michell and Miquel the hotel is run impeccably from front of house to housekeeping nothing less than 10/10 and that’s before you get to dine where...

"Exceptional in Every Way!" - MJM48 via Tripadvisor.co.uk

From the moment we walked in we knew we had made the right choice - such a warm, friendly welcome. The hotel was beautifully decorated for Christmas and with the lovely open fires made us feel festive. Our room overlooking the harbour was absolutely lovely, spacious and spotlessly clean. The bed was very comfortable, shower excellent. We had dinner both nights of our stay, good quality ingredients...

"Dog Friendly Birthday Break" - Ardel R via Tripadvisor.co.uk

Lovely hotel with wonderful views over Porlock Weir, food was great and staff lovely, friendly and dog fans too. So a perfect break all round. We stayed in October and had a room with views out over the sea. We took our golden retriever with us and the place is very dog friendly with towels to clean their muddy feet if needed....

"A Fantastic Find" - Lorraine via Booking.com

Stylish make-over, good staff, excellent food - breakfast was superb. We stumbled across the hotel by accident, a fantastic accident! Lovely little harbour with amazing views. The hotel was freshly made over, the staff could not have been more pleasant and helpful. Wood fired pizzas freshly made on the patio. Would highly recommend. ...

"A Peaceful Relaxing Place to Chill Out" - Joanna via Booking.com

Stunning, peaceful setting alongside a quaint little harbour and pebble beach. The secluded hamlet down country lanes offered a couple of shops and a good pub next door. The small hotel did not disappoint! Undergoing extensive refurbishment, the overall ambiance was stylish but relaxed with a modern twist on traditional. The completed bedrooms were relaxing and comfortable and our bed provided a ...
Our Awards and Suppliers

We are spoilt with an abundance of local suppliers and take great pride in hand selecting the best that the region has to offer. Here are just a few of our local suppliers and the awards we have won...

Our Locations...
The Royal Seven Stars Hotel

The Royal Seven Stars Hotel

Totnes is a vibrant centre for music, arts and natural health situated at the head of the River Dart estuary and in an area of outstanding natural beauty.

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