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Back to a 'new normal'

Back to a 'new normal'
General

A challenging time

Recent months have been challenging and in many ways ‘life changing’ for everyone – especially us ‘Ways’! - Being forced to stop and re-evaluate lifestyle and priorities - a valuable lesson for some. I expect other people may identify with me in remembering times in our busy and complicated lives when we thought how good it would be to say ‘Stop the world – I want to get off’ – to make time stand still and allow us to catch up with everything we that we want to do and just don’t have the time or energy for! Suddenly lots of opportunities to achieve all the jobs that always get side-lined miraculously appeared with the lockdown period but so did the glorious weather and that was the downfall of my many good intentions! It was so easy to ‘make the most of the sunny day’ - all those boring indoor jobs could wait for the day that weather changed!

Back to the 'real world'

After this unprecedented ‘holiday’ , and faced with a situation that so often felt like ‘the blind leading the blind’, July came and we were all catapulted back into the ‘real world’ which was suddenly a different world to the one before the word ‘Covid’ became part of everyday language.

There were so many things to think about prior to re-opening the 2 hotels and it suddenly seemed a daunting prospect– the Luttrell Arms had never been ‘closed’ before that anyone could remember and so ‘starting from scratch’ was something of a shock – very few forward bookings as everything had been cancelled –absolutely no food in stock - so many questions and so few answers.

A cautious re-opening

After being given the greenlight, we decided not to rush but to wait at least a week before re-opening to see what others were doing (That didn’t work as maybe they were waiting to learn from us!) and how busy we could expect to be initially. Most staff were very keen to get back to work having been on ‘Furlough’ but others were not so confident – the whole complicated process of ‘unfurloughing’ everyone and get them back to work was undertaken by our clever and long suffering Becky and there were endless ‘risk assessments’, staff training in new cleaning and service procedures, special PPE equipment to buy, signage, screens etc to organise and fit and many days of intensive cleaning everywhere.

However, both big days finally arrived and both hotels opened and we were confident and greatly encouraged by the enthusiastic support that we received from so many of our wonderful loyal customers.

Good times to come...

We have now been open for 2 months – our new policy of giving resident hotel guests more space and several separate ‘ residents only’ priority areas is proving very popular and guests have been returning enthusiastically to both Porlock Weir, and sister hotel, The Luttrell Arms in Dunster.

Hopefully we can now look forward to the Autumn/winter season when in addition to the usual cosy nights by log fires our guests expect they will enjoy the new winter treats we have planned. In fact why not look at our latest package, our Exmoor Staycation. You get to enjoy two nights with us, dinner on your first night – you can sample Miguel’s seasonal menus, then you can explore the beauty of Exmoor in the Autumn and treat yourself to a cream tea.

Hope to see you soon!

What our guests say...

"Dog Friendly Birthday Break" - Ardel R via Tripadvisor.co.uk

Lovely hotel with wonderful views over Porlock Weir, food was great and staff lovely, friendly and dog fans too. So a perfect break all round. We stayed in October and had a room with views out over the sea. We took our golden retriever with us and the place is very dog friendly with towels to clean their muddy feet if needed....

"Wonderfully Spoiling, Relaxing Break" - Penny V via Tripadvisor.co.uk

We have been coming to this hotel for many years and have seen it through many reincarnations. We are so happy that the current management has taken this much-loved treasure over and given it such a wonderful new lease of life. We stayed for 3 days with our dog. The staff were absolutely delightful and went out of their way to ensure that we were all safe in a way that was so unobtrusive that we almost...

"Hotel Top Of It's Game" - Nocky-1975 - via Tripadvisor.co.uk

Just spent 3 nights here in these difficult times we now live in. Faultless is the word I would use to describe Porlock Weir Hotel from the time you book until the time you leave they can’t do enough to accommodate you. Under the leadership of Michell and Miquel the hotel is run impeccably from front of house to housekeeping nothing less than 10/10 and that’s before you get to dine where...

"Exceptional in Every Way!" - MJM48 via Tripadvisor.co.uk

From the moment we walked in we knew we had made the right choice - such a warm, friendly welcome. The hotel was beautifully decorated for Christmas and with the lovely open fires made us feel festive. Our room overlooking the harbour was absolutely lovely, spacious and spotlessly clean. The bed was very comfortable, shower excellent. We had dinner both nights of our stay, good quality ingredients...

"Wonderful Two Nights Stay" - HolidaychicLondon via Tripadvisor.co.uk

We had room 4 looking out to the harbour. The room was spacious and attractively decorated. The breakfast were very nice, a very long wait the first morning though but not the second one - so all good. We had dinner there one evening which was delicious and great service and everything about the hotel is Covid friendly. The staff and guests all wear masks when moving around the hotel, there’...

"Just Like Home" - Justhadtosay via Tripadvisor.co.uk

Fabulous hotel which is hard to fault. As someone there said, you feel like the first person to use the room. Beautiful rooms and bathrooms and we had a view of the sea and bay which was just what we needed.We had a long walk one day which was such a tonic after working at home for so long. In our arrival back it was like getting home with a log fire, friendly welcome and home made cream tea.The staff...

"Lovely Staycation Find" - Rob A via Tripadvisor.co.uk

Just spent 3 nights here in these difficult times we now live in. Faultless is the word I would use to describe Porlock Weir Hotel from the time you book until the time you leave they can’t do enough to accommodate you. Under the leadership of Michell and Miquel the hotel is run impeccably from front of house to housekeeping nothing less than 10/10 and that’s before you get to dine where...

"A Peaceful Relaxing Place to Chill Out" - Joanna via Booking.com

Stunning, peaceful setting alongside a quaint little harbour and pebble beach. The secluded hamlet down country lanes offered a couple of shops and a good pub next door. The small hotel did not disappoint! Undergoing extensive refurbishment, the overall ambiance was stylish but relaxed with a modern twist on traditional. The completed bedrooms were relaxing and comfortable and our bed provided a ...

"A Fantastic Find" - Lorraine via Booking.com

Stylish make-over, good staff, excellent food - breakfast was superb. We stumbled across the hotel by accident, a fantastic accident! Lovely little harbour with amazing views. The hotel was freshly made over, the staff could not have been more pleasant and helpful. Wood fired pizzas freshly made on the patio. Would highly recommend. ...
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