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Life After Lockdown - What Happens Next?

Life After Lockdown - What Happens Next?
General

The WAY Forward...

In truth no one is quite sure! But we do know that when we re-open it won't be the same as before, at least not for some time.  We expect to have less than half of our rooms available and dining and drinking areas will have to be rearranged to follow social distancing guidelines.

We as a family have been offering hospitality for more years than I care to remember...and hospitality is all about being nice to people, bringing people together and creating a warm welcoming environment.  This is contrary to all we know about COVID-19 and the need to socially isolate, distance ourselves from our fellow man and form small insular pods!

For us it goes against everything we know, and we still want to offer a warm welcome and great service otherwise we don't feel it's worth opening.  We don't want your time with us to feel clinical and solitary.  Our initial thoughts and plans are to open with some rooms at each hotel on a dinner, bed and breakfast basis and invite guests to stay for two nights or more.  This way we can care for all your needs and offer a personal service whilst adhering to all the necessary conditions.  We won't rush into opening if we can't offer decent levels of service, catering and hospitality.

We are busy putting procedures in place to increase cleaning, ensure guests and staff have easy access to sanitisers throughout the hotels and making as much as we can contactless, thank goodness we are dealing with this in a time when technology is advanced as it is!

We will of course adhere to all legislation, ensure our staff are trained in this new style of hospitality and we will expect our guests to follow suit whilst with us and not visit if they are unwell.  Just as importantly we will only open when the local community are happy to welcome visitors from outside the area.  We have always played an active part in our villages and we want to ensure we behave responsibly for our local customers as well as those from further afield.

Many of our actions will be decided by national leadership - I am not sure what the government are doing but we have to abide by what they say, and we must be grateful for their leadership along with our great NHS and the British love of joining a queue and being naturals quite often at social distancing!  In our local leadership - the Way family, Anne, Becca and I - we will put the safety of guests and staff first and at the centre of our decision making.  

In the meantime the staff who haven't been furloughed are very few but keeping busy.  Becky Edwards who was in charge of finance across all 4 hotels, and was perhaps looking forward to the pleasure of looking after 2 has instead found herself learning all about furlough and it's many complexities and communicating that to our staff.  Michell and Miguel at The Porlock Weir Hotel are living in and caretaking the property as if it were their own.  Joe, Jill with a G and Beth make up a small commune of two women and one man at The Luttrell Arms.  Gill in normal times is the office administrator but now finds herself in charge of housekeeping and weeding.  Joe the handyman has made full use of an empty hotel and has been busy decorating areas that in normal times would be hard to access without displacing customers, such as the lounge as well as the reception office and corridors.  Beth one of our cheerful receptionists has in addition to her usual tasks been busy Facebooking, weeding and dusting!  The hotels are in good hands. Unfortunately Anne and I haven't been furloughed and although not at the hotels we are busy working from home, although we are also dusting and weeding!

One thing that concerned me that I heard on the radio today was that people who talk loudly (which Anne is always accusing me of doing) tend to project up to 40% more water particles and hence potentially the virus, so I suspect I do need to talk more quietly and/or wear a mask!  Hopefully this won't be used against me!

Until we all meet again please stay safe and let us know if you have any bright ideas for the way forward...

Kind regards,

Nigel Way

What our guests say...

"Just Like Home" - Justhadtosay via Tripadvisor.co.uk

Fabulous hotel which is hard to fault. As someone there said, you feel like the first person to use the room. Beautiful rooms and bathrooms and we had a view of the sea and bay which was just what we needed.We had a long walk one day which was such a tonic after working at home for so long. In our arrival back it was like getting home with a log fire, friendly welcome and home made cream tea.The staff...

"Lovely Staycation Find" - Rob A via Tripadvisor.co.uk

Just spent 3 nights here in these difficult times we now live in. Faultless is the word I would use to describe Porlock Weir Hotel from the time you book until the time you leave they can’t do enough to accommodate you. Under the leadership of Michell and Miquel the hotel is run impeccably from front of house to housekeeping nothing less than 10/10 and that’s before you get to dine where...

"Exceptional in Every Way!" - MJM48 via Tripadvisor.co.uk

From the moment we walked in we knew we had made the right choice - such a warm, friendly welcome. The hotel was beautifully decorated for Christmas and with the lovely open fires made us feel festive. Our room overlooking the harbour was absolutely lovely, spacious and spotlessly clean. The bed was very comfortable, shower excellent. We had dinner both nights of our stay, good quality ingredients...

"A Fantastic Find" - Lorraine via Booking.com

Stylish make-over, good staff, excellent food - breakfast was superb. We stumbled across the hotel by accident, a fantastic accident! Lovely little harbour with amazing views. The hotel was freshly made over, the staff could not have been more pleasant and helpful. Wood fired pizzas freshly made on the patio. Would highly recommend. ...

"Dog Friendly Birthday Break" - Ardel R via Tripadvisor.co.uk

Lovely hotel with wonderful views over Porlock Weir, food was great and staff lovely, friendly and dog fans too. So a perfect break all round. We stayed in October and had a room with views out over the sea. We took our golden retriever with us and the place is very dog friendly with towels to clean their muddy feet if needed....

"Wonderful Two Nights Stay" - HolidaychicLondon via Tripadvisor.co.uk

We had room 4 looking out to the harbour. The room was spacious and attractively decorated. The breakfast were very nice, a very long wait the first morning though but not the second one - so all good. We had dinner there one evening which was delicious and great service and everything about the hotel is Covid friendly. The staff and guests all wear masks when moving around the hotel, there’...

"Hotel Top Of It's Game" - Nocky-1975 - via Tripadvisor.co.uk

Just spent 3 nights here in these difficult times we now live in. Faultless is the word I would use to describe Porlock Weir Hotel from the time you book until the time you leave they can’t do enough to accommodate you. Under the leadership of Michell and Miquel the hotel is run impeccably from front of house to housekeeping nothing less than 10/10 and that’s before you get to dine where...

"Wonderfully Spoiling, Relaxing Break" - Penny V via Tripadvisor.co.uk

We have been coming to this hotel for many years and have seen it through many reincarnations. We are so happy that the current management has taken this much-loved treasure over and given it such a wonderful new lease of life. We stayed for 3 days with our dog. The staff were absolutely delightful and went out of their way to ensure that we were all safe in a way that was so unobtrusive that we almost...

"A Peaceful Relaxing Place to Chill Out" - Joanna via Booking.com

Stunning, peaceful setting alongside a quaint little harbour and pebble beach. The secluded hamlet down country lanes offered a couple of shops and a good pub next door. The small hotel did not disappoint! Undergoing extensive refurbishment, the overall ambiance was stylish but relaxed with a modern twist on traditional. The completed bedrooms were relaxing and comfortable and our bed provided a ...
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