Our Stance with COVID-19

We are delighted to be reopening on the 10th July and are looking forward to welcoming guests back.  Whilst some things have had to change to ensure safety for all we can reassure you that our hospitality will be the same as always. 

Your wellbeing is our top priority and we want you to enjoy your time with us and feel assured that you are not at risk.  We have looked closely at every step of your stay and where necessary have implemented new procedures so that you can relax and settle in. To guide you through the changes we have introduced and to ensure we are a safe haven, please take a moment to read the following and if you have any concerns or questions, please do get in touch, or view our FAQ page here.

Sign up for exclusive offers

Making and cancelling a booking

One thing we have all learnt during this time, is that things can change unexpectedly, so to ensure that you can book with confidence and change your plans with ease, all new bookings for the next few months have a flexible and relaxed cancellation policy.  This allows you to cancel up to 48 hours before arrival free of charge.  However, to reduce contact within the hotel we will be collecting full payment for your stay 48 hours prior to arrival.  Please also note that for the foreseeable future we will only be accepting credit and debit card payments to avoid the handling of cash. We will also be offering a 2-night minimum stay for the forseeable future.

Pre Arrival

Ahead of arrival all guests will receive a pre-arrival email to check that we have all the correct details for your stay.  It will also include a few health check questions.  We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.

Rooms will be ready from 3pm and we suggest that you call the hotel ahead of your arrival to give us a little notice of your approach allowing us to prepare any check-in administration, this allows a faster and reduced-contact experience. 

 

Check in

On arrival we politely ask that you sanitise your hands, stations have been set up throughout the hotel for ease, and we will take your temperature with a contactless laser thermometer.  If your temperature is above 38, unfortunately we will be unable to welcome you into the hotel and will assist you in rearranging your stay.

During these times we have been advised against handling your luggage, or showing you around the hotel or to you room. However, we are always happy to help and will ensure we do so with your safety in mind. If you need assistance please let us know in advance of your arrival.

If you begin to display symptoms of COVID-19 during your stay, we respectfully ask that you arrange to check out as soon as possible and return home.

Your room

Our experienced and dedicated housekeeping team have always provided high standards of cleanliness.  In addition to the usual care and attention, to keep every room as a safe haven, guest bedrooms and en-suite facilities will be fully sanitised before each stay, including being misted with a whole room sanitiser. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times. 

The housekeeping team will only service your room on request.  If you require any additional items or would like your room serviced please contact reception and they will arrange it for you.

We also ask that during your stay you use your bathroom facilities as opposed to the public facilities downstairs.

Dining

Our restaurant is open to hotel residents and tables and furnishings have been carefully rearranged to abide by the social distancing rules.  Menus will now be available to view online and on fixed displays in the hotel. 

So that we can manage the flow of people coming into the restaurant we will be asking you to book a time slot for breakfast and for dinner. 

Our bar will be open but customers will not need to stand at the bar for drinks, we will offer a full table service throughout the hotel’s bars, restaurants and lounges.

Dining times

Breakfast will be served from 8am – 11am

Lunch will be served from 12pm  - 3pm

Dinner will be served from 6pm – 9pm

Pizzas will be served from our terrace from 12pm – 9pm

Bookings for lunch & dinner are essential. It is best to let reception know your preferred dining times in advance to ensure we accommodate you.

 

Check out

On the morning of departure, any extras charged to your room during your stay will be charged to the card that was originally provided at the time of booking.  A receipt will be emailed to you for your records.  If you would like to see a copy of your account before check out, please speak to reception and they can provide a printed invoice for you. 

If you will require assistance with luggage please discuss this with reception on the evening before.

Please be ready to vacate your room by 11am.

Local customers

Our terrace will be open to day visitors and local customers and a separate entrance is available for them to use our bathroom facilities.

All of our spaces have been reconfigured to ensure there is social distancing and all areas will be subject to the same rigorous cleaning and disinfecting. Customers will also be required to sanitise their hands at the door.

For more information for local customers, please click here.

Staff training

All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. All staff will be temperature checked upon arrival for work, and will be required to self-certify that they have not been in contact with anyone with Covid-19 symptoms. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

At all times a member of staff will be assigned to be our Covid Warden and they will be responsible for monitoring numbers of customers, social distancing and will ask people to move to an alternative area if necessary to maintain our safe haven.  They will also be checking that all routine cleans have been carried out.

We look forward to welcoming you to the hotel and can assure you of a comfortable, relaxing and safe stay

The Porlock Weir Team

Page last updated 28.06.2020

Our Awards and Suppliers

We are spoilt with an abundance of local suppliers and take great pride in hand selecting the best that the region has to offer. Here are just a few of our local suppliers and the awards we have won...

Our Locations...
The Royal Seven Stars Hotel

The Royal Seven Stars Hotel

Totnes is a vibrant centre for music, arts and natural health situated at the head of the River Dart estuary and in an area of outstanding natural beauty.

view website