COVID-19 FAQ

1. What should I do if I think I have Covid-19 and have a visit booked?

We politely request that if you are displaying any symptoms of Covid-19 that you call us ahead of your arrival to postpone your visit.

 

2. What will the hotel do if they think a visitor has Covid-19 in the hotel?

 We have the right to refuse entry to the hotel and politely ask any guests to leave who are showing signs of being unwell. We have thermometers at reception for guests who may feel concerned they are unwell. We ask that if any visitor feels unwell that they postpone their visit and notify us.

 

3. How do I check in to the hotel?

You are able to check in from 3pm. We request that you call the hotel ahead of your arrival to give us a little notice of your approach allowing prepare any check-in administration, this allows a faster and reduced-contact experience.

In an attempt to protect our staff and the local population, we reserve the right to refuse entry to anyone travelling from a Tier Three area. We will be monitoring the government website for updates and will contact all guests ahead of arrival if we are concerned about your location. 

If you live in a Tier 2 area please ensure you familiarise yourself with the restrictions that apply and keep up to date with changes as they are announced.  We are happy to reschedule your stay to a future date providing you contact us 48 hours before you are due to arrive.

Please check here if you are unsure about your local restrictions and advice.

 

4. How is the hotel ensuring social distancing is adhered to?

All of our spaces have been reconfigured to ensure social distancing. We have divided the hotel into zones, creating private spaces throughout. Many areas of the hotel and garden will be exclusively for hotel residents.

 

5. Will the hotel staff help me with my luggage on arrival and departure?

During these times we have been advised against handling your luggage or belongings, or showing you around the hotel or to you room. However, we are always happy to help and will ensure we do so with your safety in mind. If you need assistance please let us know in advance of your arrival.

 

6. Is the hotel providing guests with additional sanitising facilities?

 Yes, we have set up hand sanitising stations throughout the hotel for you and in all our bedrooms to use and we politely ask you use these when entering and leaving the building. Disposable masks will be held at the hotel for residents who would like one.

 

7. What measures are in place to ensure each bedroom is fully sanitised between guest?

Every guest bedroom and en-suite will be fully sanitised before each stay. Our housekeeping teams have received further health and safety training and will wear the appropriate PPE at all times. No one will enter your room during your stay unless you request for your room to be serviced. All literature and disposables will be removed from the bedrooms.

 

8. Will your restaurant be open?

Yes, we have removed tables to create more space, creating private resident zones.   Utilising our garden and terrace we can offer you the same dining experience with the added safety measures. When you stay with us you can dine in your room or, where guidance and regulations permit, in the designated dining areas. If you are not staying with us you can still dine with us. All that we ask is that you book your table in advance.

 

9. Will your bar be open?

To maintain the social distancing guidelines, we will not be offering drinks at the bar, instead we will offer a full table service throughout the hotel’s bars, restaurants and lounges.

 

10. How will you ensure social distancing is maintained in your public bathrooms?

We ask that guests who are staying with us use the bathrooms in their bedrooms. If you are not staying with us we request that you follow the social distancing measures we have displayed on our signage when using the public bathrooms.

 

11. What measures have you put in place with your staff to minimise the spread of Covid-19?

All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work. Internal regulations have been introduced that require our staff to wear the appropriate PPE during their shifts and to wash their hands frequently.

 

Page last updated 20.10.2020