Terms & Conditions

Ongoing work

We are still in the process of re-energising the hotel, so please excuse the temporary noise or works being carried out. We have taken this into consideration, which is why we are offering a discounted rate on all of our rooms.

 

Terms and Conditions

All our bedrooms have en suite facilities, telephone, free wifi and large flat screen tvs . Please be aware the hotel does not have a lift, please advise reception if you struggle with stairs.

Weekend Bookings

Weekend bookings require a two night minimum stay. Please telephone for last minute, or out of season availability at weekends.

Corporate Rates

A special pre arranged tariff for corporate guests staying with us midweek for a minimum of 6 times a year.  Includes breakfast and complimentary upgrade when available. Dinner and account facilities can also be included if required. Please ask for more details.

Special Packages

Separate Packages are available for Christmas and New Year, Easter (Good Friday to Easter Monday) and will be charged at their own rate. Please refer to the individual package for specific terms and conditions. Unfortunately, package tariffs cannot be used in conjunction with any special offers.

Special Tariff

Special programmes are available for Christmas and New Year, when we offer special packages. Easter (Good Friday to Easter Monday) will be charged at their own rate. Unfortunately, special tariffs cannot be used in conjunction with any special offers.

Special Offers and Sales

For all special offers and sale tariffs we require full payment in advance which is Non-refundable.
Special offers includes but is not limited to, Best Available Rates and Advance Purchase Rates.

Booking & Confirmation

Throughout the year, bookings made online or over the telephone on flexible rates require a credit card guarantee to secure the booking.  In the event you need to cancel, we operate a 48-hour cancellation policy and notification is required in writing.  If you cancel your booking up to 48 hours before check in there is no charge. 48 hours prior to the date of arrival the value equivalent to the first night’s stay will be charged to the card and deducted from the final amount payable.  As the cancellation window will have closed, this amount is non-refundable.   In the event of a non-arrival and no notification, we reserve the right to recover the full amount owing for the accommodation. 

Please contact reception for group cancellation policies as they differ from the above.

Christmas, New Year, Easter are special events in the annual calendar and are subject to a £200 deposit per room that must be paid at least one calendar month prior to arrival with a cancellation time period of three weeks prior to the event.
We make no service charge and all prices are per room (except for some special breaks) and include VAT @ 20%.

Check in and checkout

Rooms are usually ready by 2:00pm on the day of arrival and we ask that on your day of departure you vacate your room by 11:00am.

Liability of the guest

Guests are liable for and shall indemnify the hotel for any acts or omissions by the guest (whether or not intentional) which results in damage to the hotel, including but not limited to, damage caused as a result of negligence, deliberate damage or recklessness (and the hotel will use its reasonable endeavours to rectify any damage internally prior to contracting specialists to make the repairs in order to minimise and costs incurred by the guest.)

The guest is liable for the cost of replacing any items which the guest removes from the premises without the hotels consent.

In the event that the hotel becomes aware of damage to property or loss of possessions after the guest has departed, the hotel reserves the right to make a charge to the guests credit/debit card, or send an invoice for the relevant amount to the guest which shall be payable with 15 days of the date of invoice.

Dining reservations

If you wish to dine with us and are booked on a bed and breakfast basis then please book a table as soon as possible.

Parking
Please be advised that check in is from 2pm, the hotel has a private carpark behind, (take the road up past the pub) it is a fairly step walk so we would recommend that you unload your luggage at reception before parking your car. There is also a large pay and display carpark nearby.

Pets
We accept well-behaved pets at a rate of £10.00 per night. We reserve the right to charge for any damages 

Smoking Policy

No smoking is permitted in the building. There will be a minimum £60.00 penalty for non-compliance.

Standards of Behaviour

Guests must adhere to policies and procedures implemented by the hotel, including, but not limited to, health and safety and security procedures.

Guests must not bring any illegal or hazardous substances into the hotel.

Children under the age of 14 must be accompanied by an adult at all times.

The management have the right to refuse to serve and/or require a guest to leave the premises when the hotel believes the guest to be behaving in an unacceptable manner. The hotel shall not be liable to pay any compensation or make any refund to a guest in these circumstances.

Should the guest accept the offer of the hotel to provide the services, the guest and hotel shall be bound by these conditions of the mutual promises and undertakings which are contained within these conditions. Payment of any deposits in respect of the services and/or signature by the guest of the hotels registration card, shall constitute the guests unqualified acceptance of the services subject to these conditions.

Keeping you informed about our services

We would like to tell you about the great offers, events, competitions, promotions and news from our Hotel that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, email, or using social media.

If you don’t want to hear from us, you can unsubscribe at any time – just use the unsubscribe link provided in the footer of our marketing/newsletter emails. Alternatively, you can contact us directly at

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The Royal Seven Stars Hotel

The Royal Seven Stars Hotel

Totnes is a vibrant centre for music, arts and natural health situated at the head of the River Dart estuary and in an area of outstanding natural beauty.

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